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Frequently Asked Questions

Frequently Asked Questions

Can I use InterX with other modalities?

Yes, the InterX integrates very well into other treatment protocols. It is best to use InterX first so that other treatments do not affect skin impedance before you scan the treatment area.

What training do I need?

InterX is very easy to use, and basic use training comes with the device.

What are the electrode accessories used for?

The InterX is very effective without the need for any accessories. However, our accessory electrodes provide the ability for hands-free treatment. They expand your treatment options significantly depending on the area you are treating.

The Flexible Arrays allow for unattended use and make it easier to exercise during the treatment. The small classic and small soft-tissue electrodes are excellent for treating boney areas or smaller body parts like the hands, fingers, and toes. The comb electrode can be used on parts of the body where hair may stop the main electrode from contacting the skin. The dome electrode fits ergonomically into your hand allowing you to treat without having to hold the main device. The soft-tissue electrode is very popular and unique to this technology as it allows you to do myofascial release, massage, or trigger point treatment while applying stimulation. This makes the treatment more effective and takes the strain off your hands and fingers during manual therapy.

Why is InterX so effective?

The specificity of the Stimulation (Scan)
InterX identifies and treats very specific areas of low impedance. These are areas of skin where nerve endings are displaying a response to injury or pain. So the stimulation is delivered exactly where the body needs it. This is not always where the pain is so it is a great benefit to be able to scan the area with the InterX to identify these points.
The high-density current (Target)
The high amplitude, short pulse width, dynamic waveform elicits a greater response from the body than other electrical stimulation. The InterX has closely spaced electrodes which means the current is very high density and very specific and not restricted by muscle contraction. It is believed that this stimulates a neuropeptide/cytokine cascade which is believed to create a longer-lasting effect. Central nervous system responses are often observed too.
The Interactive Waveform
The parameters of each individual pulse are controlled by the electrophysiology of the tissue. The waveform changes constantly as the body responds to the stimulation and pain relief. This stops the body accommodating to the stimulation making it more effective. It also means that there is no need to use messy conductive gels.

What is the mechanism of action?

There are two generally accepted theories for the mechanism of action of electrical stimulation devices; The “Gate Control Theory” and the “Stimulation of the release of endogenous opioids”. The exact mechanism of InterX is not yet fully understood and there appear to be a number of mechanisms at work based on the applications used and clinical outcomes that are observed. The amplitude of the stimulation is sufficient to cause the endogenous opioid release and this may explain the immediacy of results experienced with InterX. Often pain relief lasts long after the treatment is over which hints at a neuropeptide/cytokine cascade effect and a CNS response. Clinical trials have shown a reduction of inflammation and improved tissue formation with InterX stimulation which is also supported with anecdotal evidence.

How much does InterX cost and will my insurance cover it?

We accept credit card payments. We do not accept insurance or Medicare. Please call 972-807-2808 for a price quote on InterX devices and accessory electrodes.

Do my veteran benefits cover this device?

Quite possibly. We are a GSA approved provider. Please contact Julie Rejcek, Military Coordinator, at 972-807-2808.

Is the device masking pain?

No, the InterX does not mask pain. Our recommended protocol involves dynamic movement while using the device with or without the accessory electrodes. The neurostimulation from our electrodes along with movement changes the pain signal to the brain. This is one of the most effective treatments for pain relief. Results vary from person to person depending on several factors such as type of pain, time span of pain, a person’s overall health, etc.

Please watch our training videos.

Is there a warranty on the device?

Yes, there is a one year warranty on all InterX devices and electrodes.

Who can benefit from InterX treatment?

Any person can benefit from using InterX devices and accessory electrodes. Our products provide safe, non-invasive treatments that can be used on acute injuries, acute and chronic pain conditions, post-surgical pain, and recovery. InterX products are widely used by the military, professional sports teams, colleges, university sports teams, high school athletics, pre- and post-surgical patients, chronic pain warriors, medical practitioners, rehabilitation clinics, dentists, and those with neuropathic pain, trigeminal nerve pain, or any pain. Call 972-807-2808 with any questions regarding our devices and pain elimination and/or management.

Is the device safe, are there any known side-effects and/or contraindications?

InterX devices and accessory electrodes are safe and non-invasive. Patients of all ages can benefit from treatment. Patients should consult their physician regarding the InterX treatment approach that is best for an individual medical condition.

We are FDA-approved and abide by the reporting and compliance regulations required. There have been no reported cases of injury due to the use of InterX products. However, caution should be taken when using neurostimulation devices as they may interfere with other electrical medical products. If you have a pacemaker, please contact us to request our informational one-sheet to learn more.

Contraindications listed in our operations manual:
– Electrode placement over malignant tumors
-Transcerebral and/or carotid sinus electrode placement
-Use over mucous membranes
-Undiagnosed pain (until etiology is established)
-Patients who are prone to seizures (e.g. patients with epilepsy)
– Use over pharyngeal or laryngeal muscles. The electrical impulses generated may cause muscle spasm resulting in difficulty breathing
– Patients that have a demand-type cardiac pacemaker
– Pregnancy

Please watch our training videos and consult the InterX 1000 or the InterX 5002 operations manual for treatment tips.

How does InterX compare to other neurostimulation devices?

There are four main areas where InterX is different and it requires an awareness of all of them and how they interrelate to really understand why this powerful technology can be so effective. The interactive nature of the stimulation allows for a unique, evidence-based application that optimizes treatment parameters and thus achieves consistently good results across a broad range of conditions.

• The Technology
• The Application
• Optimization of Parameters
• The Results

Technology: The InterX delivers an interactive, damped, bi-phasic, sinusoidal waveform through fixed stainless steel electrodes. The interactivity of the waveform ensures that the device adjusts its’ output in response to changes in skin resistance/impedance. This means the InterX can and is applied without the need for any conductive gel and the stimulation is delivered through small, closely spaced electrodes without any risk of damage to the skin or discomfort to the patient. This advancement in technology has a significant impact on the way neurostimulation can be delivered and subsequently the results that can be achieved. Application: As the InterX is impedance sensitive, it can be applied directly to the skin and moved around over the skin without conductive gels. This allows the user to be able to assess the impedance of the skin to identify and target optimal treatment points. This has led to the development of the three-step protocol of almost every InterX treatment: Scan, Target, Dynamic.

• Scan: Identify optimal treatment points
• Target: Deliver focused, high amplitude stimulation
• Dynamic: Perform therapeutic exercise while treating points of pain

Optimization of Parameters: Research has shown that the optimization of various treatment parameters can significantly increase the effectiveness of neurostimulation across a broad range of conditions. Missing any one of these factors could significantly reduce or even nullify any clinical benefit from treatment. This is why previous neurostimulation research has had mixed results and real-life clinical applications often leave therapists very disappointed. The correct application of the InterX optimizes all of these parameters and offers therapists a way to scientifically apply neurostimulation with evidence-based protocols and achieve excellent results.

Results: InterX has been clinically proven to be effective on very complex chronic conditions that had not responded to any other treatment as well acute post-surgical orthopedic pain which has proven very difficult to treat with neurostimulation in the past. While the protocols for each of these applications may be very different, the technology allows for the treatment to be customized for every patient and their condition to ensure optimal results. Many patients are amazed by the results of their InterX treatment and many learned and experienced therapists believe InterX is the most effective and consistent modality they have ever used and they benefit from the fact that there is scientific and clinical evidence to support its’ application.

What is InterX’s commitment to quality and safety?

InterX’s management has extensive experience in the healthcare industry and is committed to providing service and products that improve the quality of life for patients and athletes receiving treatment with its products.

Do I have to hold the device through the whole treatment?

No, the Flexible Array electrode allows for unattended treatment. We recommend scanning the area first with the main device, then targeting the area with the flexible array during which time you can direct the patient to perform exercises or you can continue the treatment unattended.

What is InterX?

InterX is an advanced form of Neurostimulation that integrates into existing treatment programs to enable enhanced results with both acute and chronic conditions. InterX is FDA cleared for acute and chronic pain relief and pain management.

What is InterX used for?

The InterX products are effective for:
• Acute and chronic pain relief and the resulting increase in range of motion
• Neuropathic and nociceptive pain
• Reducing rehabilitation times from sports injuries and other acute trauma
• Muscle relaxation, reducing muscle cramps and spasms
• Enhancing neuromuscular re-education

What does an InterX treatment involve?

Scan: The treatment area is scanned using the InterX device to identify specific areas of low impedance. These are optimal treatment points for InterX stimulation. The scanning can be done either by sliding the device over the skin or by placing the device and taking numerical measurements.

Target: These areas of low impedance are then targeted with very specific stimulation. The interactive stimulation adjusts constantly in response to changes in the electrophysiology of the tissue. This specific, dynamic stimulation is unique to this technology.

Dynamic: If appropriate, the patient is moved through a series of positions, stretches, or exercises while stimulation is applied to points of pain. The portability and ease of application make this a very quick and effective application where neuromuscular and proprioceptive re-education can be combined with interactive neuro-stimulation for enhanced results.

How long is an InterX treatment?

The time needed for treatment can vary but averages approx. 15 minutes. Very short treatments can be used on the sidelines of a sports game taking only a few minutes. When treating more difficult chronic conditions, the session may last up to 30 minutes as there is a larger area of the body to scan when incorporating neurologically related areas.

Please watch our training videos and consult the operations manual for treatment tips.

Can I use InterX devices and accessory electrodes on my pet or large animal?

Yes. FDA does not regulate electric stimulation devices for animals. Clinically, we have successfully treated many pets and horses.

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InterX Technologies
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InterX Technologies
870 N. Dorothy Drive
Suite 708
Richardson, TX 75081

Sales Contact:
972-807-2808

Customer Service:
972-665-1810 ext. 234

Hours:
Monday – Friday
10am – 5pm

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